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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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Returns

How can I put my Klarna invoice on hold if I return goods?

Follow the instructions on how to return goods and take your parcel to a DHL parcel delivery shop or in a Hermes parcel shop.

Call up either the Klarna website or the Klarna app. Select the order relating to the goods which you intend to return and click on “Register returns”.

Your returns have now been registered. Klarna will now put your invoice on hold while you send the item(s) back to us. Once we have received your parcel with the returned items, we will update your Klarna invoice.

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Email
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)

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Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)