How can we help you?
Returns
How can I put my Klarna invoice on hold if I return goods?
Follow the instructions on how to return goods and take your parcel to a DHL parcel delivery shop or in a Hermes parcel shop.
Call up either the Klarna website or the Klarna app. Select the order relating to the goods which you intend to return and click on “Register returns”.
Your returns have now been registered. Klarna will now put your invoice on hold while you send the item(s) back to us. Once we have received your parcel with the returned items, we will update your Klarna invoice.
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Free hotline: Mon-Sa 08:00-20:00 (CET)
