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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
Shipping & Delivery

What is Click & Collect?

With Click & Collect, you can order online from the comfort of your own home without having to pay shipping costs, collect your order in-store, benefit from expert advice and return items to all participating JACK WOLFSKIN STORES.

Place your order in our online shop and select your saved “myStore” or a store in your area from the store finder (under "Deliver to a JACK WOLFSKIN store”) as the delivery address.By selecting this option, you will automatically avoid delivery costs.

You are usually able to pick up your goods in-store 4-6 days after receiving your shipping confirmation.You can also get advice from our experts in store if needed or find more equipment.

If you wish to return the item, you can do this directly in our JACK WOLFSKIN stores or conveniently return it to us using the enclosed returns label.

Please note: it is not currently possible to pay for or get a refund of the purchase price in-store for Click & Collect orders.

You can find detailed information about our Click & Collect service here.


Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Fr 08:00-14:00 (CET)

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Free hotline: Mon-Fr 08:00-14:00 (CET)