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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.

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My gift card was not accepted, why not?

There may a number of reasons why your gift card was not accepted:

  • Please note that the amount credited to a JACK WOLFSKIN gift card can only be redeemed in the country where the gift card was purchased or issued.
  • Currently, it is not possible to redeem gift cards in the online shop in Switzerland, United Kingdom, Belgium or Italy.
  • The gift card will automatically expire after three years.

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If so, please get in contact with our customer service team:

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00800-96537546
00800-WOLFSKIN
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Free hotline: Mon-Sa 08:00-20:00 (CET)

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Email
Help-FAQ
00800-96537546
00800-WOLFSKIN
Live-Chat
Free hotline: Mon-Sa 08:00-20:00 (CET)