How can we help you?
What do I do if my waterproof and breathable apparel is damaged?
A repair which is professional and visually perfect can only be achieved using original materials by our repair department.
Please note that the complaint procedure varies depending on where you bought the item.
If you purchased the article from our online shop, then you can find all the necessary information on how to proceed here.
If you purchased the article from a retailer or in-store, then you should proceed as explained here.
Important: Apparel that is sent to be repaired or returned should always be received freshly washed. Thank you!
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team: