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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
  • For a limited period only: an extra 20% off sale jackets for women, men & kids. The discount will be deducted directly from your shopping basket.
Customer Complaints & Requests

Why was my settlement request not followed?

Of course, we always try our best to satisfy your wishes. Please understand that we reserve the right to proceed differently, if necessary, after reviewing your request.
For example, you may receive a refund instead of a replacement item because your desired item is no longer available in your size and/or colour.
Or we may repair an item sent in to us and return it, rather than replacing it with a new item: if the claims department finds that repair is still possible after checking your item, then we will of course perform a repair, rather than a replacement, in line with our values on sustainability. We will always conduct this process before sending a new article and having to destroy the old one.
If you are not satisfied with our solution to your complaint, then please contact our customer service team.

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Contact and help

Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

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00800-96537546
00800-WOLFSKIN
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Free hotline: Mon-Sa 08:00-20:00 (CET)
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