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Following Microsoft’s announcement to reduce support for Internet Explorer 11 even further, along with their recommendation to switch to Microsoft Edge, we, too, have now decided not to support this browser any longer. This was a conscious decision, on the one hand in order to protect you and your data, and on the other to ensure that we can implement new technologies that Internet Explorer 11 does not support.
Customer Account

I have forgotten my password. How do I get a new one?

Not a problem, these things happen! To create a new password, click on the "My Account” button, to register as usual.

There, you will be able to create a new account or retrieve your login details for your existing account. Then, click on"Forgotten your password?" and you will be sent an email with further information needed in order to reset your password. Click on here if you require a new password.

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Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:

Free hotline: Mon-Sa 08:00-20:00 (CET)

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Free hotline: Mon-Sa 08:00-20:00 (CET)
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