How can we help you?
Customer Complaints & Requests
Are zips, buttons and other small components covered under the terms of the warranty?
Yes. If such a problem should arise, please contact your local store or retailer. They will then decide if the repair can be carried out by them or whether the product needs to be sent back to us.
For enquiries about spare parts, please contact our service team at service@jack-wolfskin.com, who will gladly help you further.
Contact and help
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Free hotline: Mon-Sa 08:00-20:00 (CET)
